Excel as a Senior Technical Support Engineer at Wisedocs, where you will tackle complex technical challenges within our AI-driven insurance platform. Shape customer experiences through expert guidance and support.
Wisedocs seeks a Senior Technical Support Engineer to help scale our solutions across North American and Australian markets. You will work closely with clients to manage escalated support cases, ensuring thorough resolutions while acting as a consultant on complex configurations. Your role will not only resolve issues but also enhance the overall knowledge base of the technical support team.
Key Responsibilities:
• Own and resolve escalated support tickets from start to finish
• Conduct customer-facing technical calls and training sessions




• Collaborate with engineering to advocate for scalable solutions
• Manage customer-specific configurations and validate changes
• Report on recurring issues to improve service delivery
Requirements:
• 3+ years in a SaaS technical support or engineering role
• Robust troubleshooting and problem-solving skills
• Proficiency with configuration tools and platforms
• Effective communicator with both technical and non-technical teams
• Familiarity with ticketing systems like HubSpot
Use your technical acumen to drive customer success at Wisedocs, making a lasting difference in the industry.
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📌 Senior Technical Support Engineer Role Toronto
🏢 Jobtailor
📍 Toronto