Take charge of customer service as a Passenger Service Supervisor at Alliance Ground International (AGI). Ensure travelers receive top-tier service while following safety and operational procedures.

AGI, a leading ground handling company, seeks a Passenger Service Supervisor to oversee operations at multiple airports. In this customer-focused role, you'll direct Passenger Service Agents, manage escalated concerns, and ensure comprehensive training.

Your leadership will play a critical role in maintaining high service standards throughout every traveler's journey.

Key Responsibilities:
Direct and assist Passenger Service Agents and Leads on duty
Complete hiring recommendations and manage employee training




Ensure customer service excellence adhering to AGI standards
Handle escalated customer concerns with professionalism
Manage ticketing, baggage, and flight-related tasks

Requirements:
Experience in customer service and supervision preferred
Ability to lift and move heavy items regularly
Comfortable standing for extended periods
Robust leadership and communication skills
Knowledge of flight operations and safety procedures

Ensure the fulfillment of passenger needs and uphold AGI's reputation for exceptional service.
J-18808-Ljbffr

📌 Passenger Service Supervisor At Agi Richmond
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Richmond