CIBC Mellon seeks a Client Experience Service Director to oversee service delivery for large clients in Toronto. This role demands solid client service skills and industry experience in a hybrid office model.
As a pivotal contributor reporting to the Executive Director, the Service Director ensures exceptional service quality and client satisfaction for complex accounts. This role involves a deep understanding of client needs, developing customized solutions, and maintaining relationships to achieve corporate goals. Your insights will shape strategic approaches to client management and service enhancement.
Key Responsibilities:
Act as the client's voice and document concerns
Collaborate with Relationship Executives for service solutions




Ensure service quality and monitor performance metrics
Address and resolve complex client issues efficiently
Develop accounts plans and track client satisfaction
Requirements:
10 years in client service or sales
Proven expertise in asset servicing solutions
Robust project management and communication skills
Bilingual in French is mandatory
Some travel required
Leverage your experience to elevate client satisfaction and drive cutting-edge solutions at CIBC Mellon.
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📌 Client Experience Service Director Toronto (Canada)
🏢 CIBC Mellon
📍 Canada