Elevate BMO's Virtual Banking as the Head of Virtual Banking. This senior role shapes strategies for client experiences, oversees operations, and drives transformative change across multiple channels.
Reporting to the SVP & Head of Virtual Connect, you will lead a 300+ FTE team focused on enhancing client satisfaction, driving service quality, and advancing revenue growth. Your expertise in large-scale customer operations and enterprise transformation will be pivotal in creating integrated banking solutions that resonate with clients across various banking services.
Key Responsibilities:
Define the long-term vision for Virtual Banking
Champion a seamless client journey across channels
Lead sales and service strategies to boost revenue




Oversee customer-facing operations with high standards
Drive enterprise transformation and digital initiatives
Requirements:
Over 9 years in leadership roles within financial services
Proven success in transforming large organizations
Solid acumen in business growth and profitability
Experience in building high-performing, inclusive teams
Comprehensive knowledge of risk management practices
Shape the future of banking by leveraging your leadership to elevate client experiences and operational excellence at BMO.
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📌 Bmo Virtual Banking Executive Leadership Quebec City
🏢 BMO
📍 Quebec City