Lead technical support for healthcare revenue cycles with Altera, ensuring outstanding customer experiences in a remote setting. Combine technical leadership with data-driven strategies to foster team success and enhance service quality.

As a Technical Support Manager, you'll oversee teams remotely across the U.S. and Canada, focusing on healthcare applications such as scheduling and financial management. Your leadership will drive operational performance, customer satisfaction, and AI adoption, ensuring the team's alignment with departmental goals.

Key Responsibilities:
• Lead and develop geographically distributed support teams
• Manage staffing and capacity within support operations
• Oversee operations for key healthcare applications




• Analyze support data and implement process improvements
• Drive AI adoption for enhanced productivity

Requirements:
• Bachelor’s degree in IT, Business, or related field
• 7+ years in technical support, with 3+ in leadership
• Robust analytical, problem-solving skills
• Excellent communication and relationship-building abilities
• Experience with healthcare revenue cycle solutions

Maximize customer outcomes and operational efficiency through your leadership in technical support at Altera.
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📌 Remote Technical Support Manager at Altera (Manitoba)
🏢 MediSolution
📍 Manitoba