Elevate customer experiences as CoLab's Senior Customer Success Manager. Lead strategic initiatives for our largest Enterprise accounts, ensuring impactful adoption and retention.

In this role, you will oversee the post-sale journey, working closely with technical teams and stakeholders. Your expertise will drive measurable outcomes as you lead onboarding and success planning efforts tailored to customer needs. Identification and resolution of adoption barriers are key to maximizing value for our clients.

Key Responsibilities:
• Own adoption and retention strategies for Enterprise clients
• Create impactful Customer Success Plans aligned with customer goals
• Execute effective onboarding and enablement strategies




• Conduct business reviews that showcase measurable impact
• Collaborate with Sales for account planning and renewals

Requirements:
• 4-6 years of relevant experience in B2B SaaS
• Familiarity with technical customer dynamics
• Proven ability in success planning and journey orchestration
• Deep organizational skills with a proactive mindset
• Availability for travel up to 25% of the time

Drive extraordinary customer impacts through structured planning and effective relationship management at CoLab.
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📌 Lead Customer Success for CoLab (Ontario)
🏢 Colab Software
📍 Ontario