Lead operations excellence for Cloud Software & Services as the Director of Customer Operations at Ericsson in Toronto, Canada. Focus on enhancing customer delivery and governance across key business engagements.
As a Director at Ericsson, you'll oversee the end-to-end customer delivery performance within crucial Cloud Software & Services initiatives. Reporting to the Head of Operations CSS Canada, you'll ensure operational governance, financial discipline, and cross-functional collaboration for optimal outcomes. Key skills include managing KPI-driven performance and customer satisfaction while driving corrective action across teams.
Key Responsibilities:



- Own customer delivery performance across CSS engagements - Drive governance and escalation management effectively - Lead key customer steering meetings and track key progress - Monitor operational and financial KPIs rigorously - Collaborate seamlessly with various departments including Sales and PMO
Requirements: - Director-level experience in customer operations - Proven management of complex customer settings - Robust operational governance and performance management skills - Financial acumen in delivery cost and forecasting - Executive communication and stakeholder management expertise
Utilize your expertise in service delivery and operational strategy to drive customer success at Ericsson in Toronto.#J-18808-Ljbffr

📌 Director Of Customer Operations In Toronto Winnipeg (Canada)
🏢 Ericsson
📍 Canada