Client Service Manager || Managed Service Provider (MSP) Services| Client Services & Delivery

Work location: Halifax, NS (Permanent work from home accepted from anywhere in Canada; however, we’d prefer EST and CST based resources)

Job Description

Qualifications
3+ years of experience in marketing operations, lifecycle marketing, or digital campaign execution.
2+ years of hands‑on experience configuring journeys/campaigns in Adobe Journey Optimizer, Adobe Experience Platform and using Adobe Experience Manager.
Solid understanding of customer journey logic, event triggers, decision orchestration, and personalization.
Experience working with Adobe Real‑Time CDP, XDM schemas, or event tagging.




Effective communicator with the ability to collaborate across technical and business teams.
Comfortable working in agile pod‑based, or cross‑functional settings.
Experience working in front application using Vue.js/Next.js.

Preferred Qualifications
Adobe certifications in AEP or AJO.
Experience in highly regulated industries such as healthcare or financial services.
Exposure to JSON, event payloads, or API‑driven personalization.
Experience with responsive email design and accessibility standards.
Understanding of Next Best Action personalization logic frameworks.
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