Become the face of Citron as a Customer Success Representative, the vital link between customers and internal teams. This role focuses on resolving customer inquiries, managing service scheduling, and ensuring contract reviews.

Reporting to the Head of Customer Success, this position requires 2 to 5 years of call center experience alongside excellent communication skills. The representative will handle customer calls, process orders, and ensure top-tier service. You will work closely with sales and operations to enhance customer satisfaction and efficiency within the service department.

Key Responsibilities:
Receive and verify customer order accuracy
Process service requests and issues promptly
Handle credit card transactions for online orders
Maintain quality interactions with customers
Audit and approve sales contracts efficiently

Requirements:
2 - 5 years' experience in a call center
Proficiency in Microsoft Office Suite
Willingness to work versatile schedule
Experience with Salesforce is a plus
Knowledge of consumable industry is optional

Leverage your problem-solving skills and customer relations expertise to enhance Citron's customer experience.
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📌 Customer Success Representative At Citron Markham (Canada)
🏢 Citron Hygiene
📍 Canada