Optimize your customer interaction skills with Youtooz as a Remote Customer Support and Community Engagement specialist. Foster relationships across social media while resolving customer inquiries.
As a key player at Youtooz, the Customer Support Representative provides essential assistance to clients. This remote position focuses on customer inquiries via Email, Twitter/X, Facebook, Instagram, and Reddit. A passion for internet culture and a methodical approach to problem-solving are crucial for this role. We are looking for individuals who thrive in a community-oriented workplace and take pride in delivering exceptional support.
Key Responsibilities:
• Provide comprehensive support across multiple channels while reflecting brand voice
• Resolve address changes, refunds, and order issues effectively




• Assist in operational tasks for smooth process management
• Engage with customer feedback on our social media platforms
• Serve as a brand ambassador, enhancing community presence
Requirements:
• 1+ years in a multi-channel customer support role
• Experience with platforms like Shopify and Zendesk preferred
• Ability to work autonomously and efficiently
• High attention to detail needed
• Passionate about helping others and customer support
Leverage your expertise in customer support to enrich Youtooz's community and enhance customer relations.
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📌 Customer Support and Community Engagement (Calgary)
🏢 Youtooz
📍 Calgary