Join Hendrickson as a Customer Service Expert, focusing on enhancing customer experiences and resolving issues efficiently. Your role will encompass sales support, order processing, and communication across departments.
In this role, you will maintain customer relationships by assisting with inquiries and resolving any concerns. Ideal candidates should have several years of experience in customer service or sales, particularly within the Automotive arena, and familiarity with customer service software. You’ll work closely with various teams to ensure customer needs are met in a timely manner.
Key Responsibilities:
• Address customer inquiries regarding products and services
• Process orders, ensuring accuracy in pricing and data entry




• Maintain effective communication with internal departments
• Manage handling of returns and shipment issues
• Resolve customer complaints and escalate when necessary
Requirements:
• Minimum 3 years of experience in customer service
• Solid communication skills, both written and verbal
• Familiar with EDI systems and Microsoft Office
• Experience with AS400 (KBM) or QAD preferred
• Ability to handle multiple customer interactions
Leverage your expertise in customer service to support Hendrickson's mission of delivering quality service.
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📌 Customer Service Expert at Hendrickson (Mississauga)
🏢 Hendrickson
📍 Mississauga