Job Overview

This role is a key member of the Insurance Operations Strategy & Transformation team, reporting to the AVP of Strategy & Transformation. This role will help shape the operational strategy and key initiatives required to drive change in our ambition to becoming the #1 insurance provider in Canada. It will also help develop and lead change management including leading a team of professionals focused on strong communication, business insights, and insights to articulate progress against our strategy and corresponding KPIs. The incumbent will also perform chief of staff duties for the VP of Insurance Operations and the Operations leadership team, ensuring consistency in messaging and ensuring the VP is well positioned to continue to represent Insurance Operations.

With a background in insurance or operations, the incumbent will bring strategic thinking to the team by providing input to business planning and establishing key strategic initiatives with the leadership team and be accountable for providing updates and frequent reports to key stakeholders on the status and health of ongoing initiatives.

Responsibilities

- Strong strategic planning and development of long- and short-term strategies.

- Delivery of robust reporting to show progress against our strategy and corresponding KPIs.

- Facilitate strategic ideation sessions and annual planning to support the delivery of initiatives.

- Partner with portfolio manager to ensure that the Insurance portfolio continues to align to the overall strategy execution.

- Effectively communicate with department leaders, project sponsor, senior leadership and colleagues to create consensus on key objectives and strategies for assigned projects.

- Provide leadership within a culturally diverse cross-function team with an attitude of customer first.

- Ensure that high-quality staff with a higher caliber of critical skills are hired within the organization; evaluate, coach and motivate staff so that they can achieve their objectives.

- Appropriate use of Human Resource tools, practices and resources to assist in staff management while coaching and assisting direct reports and peers.





- Bring strategic thinking to the team by providing input to business planning and direction, identifying future business opportunities, and driving the development of plans to achieve agreed upon objectives.

- Manage monthly reporting cycle and insights updates for monthly business and finance review, weekly analysis of operational effectiveness.

- Drive out the communication & change management strategy and ensure smooth execution.

- Chief of staff duties such as executive support of presentations, organization of executive tasks and culture shifts in supporting training, leadership engagement and development plans.

- Work across the operations team to identify resources required to implement strategic initiatives.

Qualifications

- 8+ years progressive business experience in strategy, operations or change management roles.

- Strategic thinking with a focus on future proofing and transformation.

- Strong problem-solving skills, analytical skills & proficiency with numbers, including financial analysis.

- Financial Services Industry experience; strong life and health insurance knowledge preferred.

- Business Development skills: ability to think conceptually and creatively regarding solutions and opportunities.

- Collaborative approach; ability to work through others and influence change; work across teams in the organization.

- Excellent communication skills (written & oral) and advanced experience with presentation preparation.

- Ability to handle multiple tasks concurrently; strong organizational skills; ability to plan forward and manage deadlines. Attention to detail.

- Demonstrated initiative – willing to explore and drive changes to existing processes and reports.

- Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec,



proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Location

Montreal, Quebec

Salary Range

$142,530.00 CAD – $192,530.00 CAD

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Eligible employees benefit from a generous paid time off program in Canada, including holidays, vacation, personal, and sick days, as well as statutory leaves of absence. Retirement savings plans are available, including pension and global share ownership plan with employer matching contributions, and financial education and counseling resources.

Equal Chance Employer

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。我的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。申請人如需協助，請聯絡 。

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📌 Director of IIC Ops Strategic Initiatives and Change Enablement (Quebec City)
🏢 Manulife Financial
📍 Quebec City