Join Hydro One as a Customer Support Supervisor, managing a dedicated team in Sudbury. You'll oversee business processes, implement performance tracking systems, and address escalated customer concerns.
In this supervisory position, you will report to the Customer & Business Services Manager while guiding your team toward achieving key performance metrics. Your role includes planning assignments and fostering a cooperative work workplace. Robust skills in communication and training processes are integral to this position’s success.
Key Responsibilities:



- Manage staff and their performance objectives - Develop department performance tracking processes - Handle escalated customer inquiries and issues - Schedule and control work assignments effectively - Ensure proper staff training and development
Requirements: - Experience in supervisory roles for 6 to 8 years - Understanding of retail distribution and interorganizational dynamics - Knowledge of business information systems necessary - Effective training methods and documentation skills - Robust communication skills for internal and external interactions
Enhance customer support capabilities at Hydro One in Sudbury while leading a high-performance team.#J-18808-Ljbffr

📌 Customer Support Supervisor At Hydro One Winnipeg
🏢 Hydroone
📍 Winnipeg