Lead initiatives that shape customer experiences as Senior Manager of Home Equity Strategy at EQ. Focus on retaining customers and enhancing product profitability in a hybrid workplace.
Reporting to the Senior Director, you will guide cross-departmental collaboration, working closely with teams like Sales and Technology. Your insights will drive business strategies that balance customer satisfaction with financial goals for Home Equity Lines of Credit (HELOC). This role demands solid leadership and communication skills to influence key decisions.
Key Responsibilities:
Recommend impactful strategies for customer retention
Develop proposals based on market and data research
Facilitate stakeholder engagement for compliance




Manage competitive analysis and vendor relations
Evaluate and improve effectiveness of implemented strategies
Requirements:
Degree in Finance, Management, or related field
Over 10 years in a relevant financial role
Solid experience in product management and project leadership
Excellent problem-solving and communication abilities
Proficient in Microsoft Office and JIRA
Shape the future of mortgage retention strategies and drive results through effective leadership and innovative insights at EQ.
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📌 Senior Manager, Home Equity Strategy Toronto
🏢 EQ Bank | Equitable Bank
📍 Toronto