Join the team as a Part time Member Service Specialist, dedicated to delivering excellent customer service in banking. Help Members navigate financial solutions both at the counter and through various communications.

This role emphasizes building relationships with Members while assisting with banking transactions, including deposits, withdrawals, and basic loan services. You will actively promote credit union offerings and refer Members to specialized advisors when necessary, ensuring a smooth banking experience.

Key Responsibilities:
Create a personalized experience for Members at all touchpoints
Process transactions like deposits and withdrawals efficiently
Identify Member service prospects and make referrals




Maintain cash balances and assist with ATM management
Prepare accurate reports and track Member interactions

Requirements:
High School Diploma or equivalent; post-secondary education preferred
Two years of experience in customer service within banking
Previous sales experience is a plus
Solid analytical and problem-solving skills
Ability to work under pressure while maintaining service quality

Focus on enhancing the Member experience while promoting effective financial solutions.
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📌 Part Time Member Service Specialist Ottawa (Canada)
🏢 PenFinancial Credit Union
📍 Canada