Job Summary:
This role is accountable for both operational effectiveness and inspector performance at their designated client site(s).

Safety , our first Quality Key, is our top priority to foster a safe and inclusive work environment.

Shift Leaders are the technical expert on performing quality control inspections and parts rework. They run the shift they are scheduled for and lead the team on that shift.

Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:

Actively train and Empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards

Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order

Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions

Perform data entry and timekeeping on behalf of your team with utmost accuracy

Complete a pass-down report and provide the customer with a data report at the end of each shift

Exercise Transparent and Honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods

Demonstrate and enforce 100% compliance with our customer’s PPE rules

Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement

Maintain clear and Transparent communication channels with leaders, providing regular updates on quality performance and promptly elevate customer concerns

Identify and Empower Inspectors with potential for career advancement





Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling

Uphold the highest ethical standards, promoting a culture of Honesty , integrity and trustworthiness

Promote a culture of continuous improvement and drive employee engagement and development initiatives

Lead by example, demonstrating a strong work ethic, commitment, Ownership and accountability in all aspects of your role

Minimum Qualifications:

Excellent oral and written communication skills

Ability to maintain composure under pressure and foster a sense of control

Flexible schedule to support various locations

An energetic and achievement-oriented attitude

A dedication to customer service and an "expert-level" of knowledge about clients

Reliable transportation, valid driver's license, and vehicle insurance

Ability to travel within the operating region

Physical Demands and Work Setting:

The employee is frequently required to stand; walk; reach with hands and arms; and conduct repetitive movements throughout the duration of the shift

The employee must occasionally lift and/or move up to 50 pounds

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus

This role requires the use of safety equipment including, but not limited to, eye safety glasses, hearing protectors, work boots, gloves and hardhats

The noise level in the work environment is usually moderate

The work environment is not temperature controlled

This posting is for a current vacancy at Q2 Management.

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📌 Shift Leader (Ontario)
🏢 Q2 Management
📍 Ontario