About the Role

Seeking experienced lead-level Field Technicians to perform structured fiber circuit audits across active data center environments. This is a hands-on, high-volume role requiring precision, technical discipline, and the ability to troubleshoot and resolve contaminated fiber circuits on the first attempt.

This is not an entry-level or helper position. Candidates must arrive with demonstrated fiber optics experience and the technical aptitude to be quickly trained on customer-specific tooling and logging platforms.

Key Responsibilities

Perform end-to-end fiber circuit audits across multiple DMARC locations within a single shift

Clean, scope, and inspect fiber end-faces using industry-standard tools and techniques

Conduct light level testing using optical power meters and light sources at 1310nm and 1550nm wavelengths

Identify and resolve fiber contamination issues, distinguishing between contamination and physical damage

Escalate unresolvable faults following defined escalation procedures

Log all test results, pass/fail outcomes, and actions taken into a customer-provided mobile/web application

Scan and validate cable barcodes using Bluetooth scanners (Code 128 standard)

Confirm polarity using IR cards where required

Maintain accurate documentation and ensure complete, first-time records with no missing data fields

Adhere to all ESD, PPE, and site safety requirements

Required Qualifications
Fiber Optics Experience

Minimum 3+ years of hands-on fiber optic cabling experience in data centers, network rooms, or similar restricted facilities

Demonstrated experience with LC, MPO/MTP, and SC connector types

Previous experience performing fiber circuit audits or circuit validations — must be able to describe scope, volume, and outcomes





Working knowledge of DMARC environments and the technician's role within them

Ability to distinguish between a contaminated end-face and physical fiber damage without guidance

Cleaning & Inspection

Proficiency with one-click cleaners, cassette cleaners, and reel-style cleaners

Understanding of when to apply wet clean versus dry clean methodology

Familiarity with proper cleaning sequences for both LC single connectors and MPO multi-fiber connectors

Knowledge of common cleaning errors and how to avoid them

Scoping & Testing

Hands-on experience with fiber inspection scopes or video probes

Ability to inspect MPO end-faces across all fiber positions and interpret results accurately

Solid understanding of pass vs. fail criteria for fiber end-face inspections of ultra-low latency fiber connections

Experience operating an optical power meter and light source — must be able to walk through a full light level test procedure

Familiarity with expected power levels for multimode and single-mode circuits and ability to flag anomalies

Working knowledge of IEC 61300-3-35 cleanliness standards is a strong plus

Troubleshooting

Demonstrated ability to troubleshoot and resolve failing circuits on the first attempt

Ability to isolate fault location — DMARC, patch panel, or further down the run

Experience handling circuits that fail after cleaning attempts and executing next-step escalation decisions

Comfortable working across multiple failing circuits simultaneously with clear prioritization





Documentation & App-Based Logging

Experience using mobile or web applications to log field test results in real time

Understands what constitutes a complete and accurate test record

Ability to operate independently when connectivity is limited or an app is temporarily unavailable

Experience correcting logging errors in ticketing or customer portals

Must be comfortable learning a recent customer-specific application within the first week of onboarding

Qualifications

Prior experience working on hyperscale or large-scale data center build or audit programs

Familiarity with Jira or similar ticketing platforms

Experience with OTDR testing at 1310nm and 1550nm

Experience working alongside general contractors or construction teams on active build sites

Train-the-trainer experience or willingness to transition into a lead trainer role as the program scales

Tools & Equipment
All technicians must be able to proficiently use the following:

Fiber inspection scope and video probe

Optical power meter and light source (1310nm / 1550nm)

Wet and dry fiber cleaning solution and cleaners

Bluetooth barcode scanner (Code 128 compatible)

IR card for polarity confirmation

Customer-provided laptop and application access

Vest, hard hat, ESD-compliant footwear, hearing protection, and safety glasses

Work cart with wheels for equipment transport

Safety Requirements

ESD compliance is mandatory — candidates must be familiar with ESD requirements in data center and network room environments

Full PPE compliance always required on site

Must be able to complete and pass site orientation prior to starting work

Prior experience working in restricted or secured facilities strongly preferred

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📌 Field Technician (Quebec City)
🏢 Creative Solutions Services
📍 Quebec City