Lead Minnesota's Unemployment Insurance Program as a full-time Manager based in St. Paul. Oversee operations and improve customer service interactions in this telework eligible position.
The Unemployment Insurance Program Manager plays a pivotal role at the Department of Employment and Economic Development, guiding supervisors in delivering top-notch customer support. With four years of supervisory experience in an unemployment program, you will collaborate with program leaders, establish objectives, and oversee staff performance to enhance service quality.
Key Responsibilities:
Monitor customer service interactions for quality assurance
Set goals and priorities in collaboration with program leadership
Implement performance measurement and feedback systems




Improve business processes for efficiency at the call center
Plan and manage staffing needs across the program
Requirements:
Four years of supervisory experience in unemployment programs
Experience in a large union call center setting
Proven skills in team management and operations
Ability to develop training for recent hires
Solid communication for translating complex policies
Utilize your leadership and operational skills to enhance Minnesota's unemployment services and support Minnesota's workforce.
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📌 Unemployment Insurance Program Manager St Paul Saint Paul
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul