Shape the future of customer interactions with a prominent role as an IVR and Contact Centre Solution Architect in Toronto. Specializing in Salesforce Service Cloud Voice and Amazon Connect, you will drive creative solutions in a hybrid work workplace.
We are seeking an experienced Solution Architect who understands contact centre architecture and IVR systems deeply. Your expertise in telephony, ACD, and omnichannel services will enable you to design seamless customer experiences. Proficiency in integration methods using MuleSoft and conversational AI technologies will be vital for your success.
Key Responsibilities:
Design scalable IVR and contact centre solutions
Lead workshops to define call flow logic




Architect integrations with CRM and legacy systems
Ensure compliance with integration security standards
Analyze and improve contact centre performance metrics
Requirements:
Robust experience with Salesforce Service Cloud Voice
Hands-on knowledge of Amazon Connect
Proficiency in MuleSoft API connectivity
Expertise in conversational AI technologies
Proven track record in contact centre modernization
Elevate customer interactions by leveraging your architectural expertise in IVR and contact centre solutions.
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📌 Hybrid Ivr And Contact Centre Architect Toronto (Canada)
🏢 Zodiac Solutions
📍 Canada