Drive customer engagement and success at Decagon, a leader in conversational AI. This role focuses on guiding deployments and ensuring deep adoption of our cutting-edge platform.
As a vital member of Decagon's Agent Success team, you will partner closely with customers to enhance their deployment journeys. This position requires expertise in B2B SaaS, as you will communicate across various levels, from individual contributors to executives. Your role will integrate relationship management with direct hands-on execution, making it perfect for those who excel in quick-paced environments.
Key Responsibilities:
Shape the Agent Success function for operational efficiency
Build strategic partnerships for value realization




Guide customers from project scoping to deployment
Enhance your knowledge of product features and AI practices
Communicate effectively with diverse stakeholders
Requirements:
4+ years in a technical customer-facing role
Proven management of large customer projects
Robust communication and presentation skills
Experience with GTM sales processes
Technical understanding of AI agent deployments
Cultivate your customer engagement expertise and technical acumen while impacting the growing success of Decagon.
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📌 Customer Success Manager At Decagon Toronto
🏢 Decagon
📍 Toronto