Drive technical support excellence for Calix customers as a Senior Systems Engineer. This role emphasizes problem-solving and customer collaboration while supporting Calix One and Wi-Fi solutions in the Pacific Time Zone.

Calix seeks a Senior Systems Engineer to deliver advanced escalation support for our creative platforms. You will resolve complex technical issues urgently and guide teams with data-driven insights. This role requires a proactive approach to customer needs, ensuring a top-tier experience.

Key Responsibilities:
Provide escalation support via phone, web, or onsite visits
Take ownership of solving technical issues independently
Create technical documentation for knowledge sharing




Collaborate with internal teams to present customer perspectives
Complete quarterly training on the latest technology enhancements

Requirements:
5+ years in technical or escalation support
Solid troubleshooting and problem-solving skills
Must work within Pacific Time Zone hours
Autonomous and self-motivated with a customer-centric focus
Excellent oral and written communication skills

Leverage your technical expertise and customer focus at Calix, driving innovation and support for our cutting-edge solutions.
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📌 Senior Systems Engineer At Calix Winnipeg (Canada)
🏢 Calix
📍 Canada