Join Palo Alto Networks as a Principal R&D; Support Engineer and impact customer experiences through groundbreaking technologies. Your expertise in escalation support will drive service excellence for pCloud.
In this key role, you will proactively engage with customers to ensure their success, leveraging your extensive experience in software support. As a part of the pCloud team, you will focus on building scalable, fault-tolerant systems, while driving improvements in technical processes. Your skills in advanced troubleshooting will be essential as you collaborate with engineers across the organization.
Key Responsibilities:
Reproduce and resolve complex customer issues
Drive projects enhancing technical support processes
Monitor production service availability and performance




Interact with engineers to devise creative solutions
Prepare technical content for the CyberArk community
Requirements:
Experience in a technical role with a relevant bachelor’s degree
5+ years' experience in Python, debugging both current and legacy code
Understanding of micro-services and API concepts
Knowledge of serverless technologies is a plus
Robust attention to detail and self-learning capability
Bring your passion for problem-solving to Palo Alto Networks and help shape the future of cybersecurity.
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📌 Principal R&d Support Engineer At Palo Alto Networks Toronto (Canada)
🏢 Palo Alto Networks
📍 Canada