Elevate your career as a Technical Support Analyst II with Esri. Provide excellent technical assistance in real-time via email, chat, and phone interactions while empowering customers to find effective solutions.

As a Technical Support Analyst II, you will leverage over two years of experience in customer service within a energetic workplace. Your focus will be on supporting the Esri platform, including ArcGIS Online, Pro, and Enterprise, while collaborating with team members to resolve customer challenges seamlessly.

Key Responsibilities:
Provide real-time technical support to customers
Analyze and articulate core problems and solutions
Stay updated on current releases and product knowledge
Maintain detailed case documentation in CRM systems
Coach peers on technical specialties and best practices

Requirements:
2+ years in a similar customer service role
Knowledge of ArcGIS Online, Pro, and Enterprise
Experience with various IT frameworks and security
Proficiency in cloud environments like Microsoft Azure
Bachelor's degree in a related STEM field

Leverage your technical expertise and problem-solving skills to enhance customer experiences in this engaging Analyst II role.
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📌 Technical Support Analyst Ii At Esri Winnipeg
🏢 NextGenEnergyJobs
📍 Winnipeg