Join a leading team in Toronto as an IVR-Contact Center Solution Architect. Drive the design of scalable contact center solutions encompassing advanced call flows and intelligent routing.
This fully in-office role demands expertise in IVR architecture and hands-on experience with solutions like Salesforce Service Cloud Voice and Amazon Connect. You will lead discovery workshops to map customer journeys and design cloud-based systems that enhance operational efficiency and customer interactions.
Key Responsibilities:
Define IVR and contact center solutions with intelligent routing
Lead workshops to capture customer journey and integration needs
Architect solutions using Salesforce Service Cloud Voice and Amazon Connect




Design API integrations for customer processes and reporting
Provide technical leadership for modernization initiatives
Requirements:
Experience with IVR architecture and omnichannel services
Hands-on with Salesforce Service Cloud Voice and Amazon Connect
Proficient in MuleSoft API and integration principles
Knowledge of automation and conversational AI
Solid stakeholder management skills in complex environments
Be the architect of transformative contact center solutions in a agile Toronto setting.
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📌 Toronto Ivr Contact Center Architect (Canada)
🏢 apptoza
📍 Canada