IT Help Desk
Who We Are
ServiceMaster of Fraser Valley provides emergency response, restoration, and construction services to the insurance industry, residential and commercial customers. We offer a wide range of services that remediate conditions caused by fire, flood, wind, mold, and other hazards. Our people are the core of our business, and we are looking for someone who is people centered at heart and enjoys variety in their day to day.

At ServiceMaster we like to have fun and laughter is often heard in the air. We carry that positive attitude with us even as we are running out the door to assist people 24/7 with emergency losses at their homes and businesses (such as fires and floods). We believe success is achieved by putting our 3 Core Values into practice:

Can Do Attitude

Get It Done Right

Win as a Team

What We Offer

Competitive Wages

Excellent Health and Dental Benefit Plan

RRSP and Profit-Sharing Program

Career Advancement Opportunities

Casual Dress Code

On-Site Parking

Employee Referral Program

We are looking for a reliable, tech-savvy, and solution-focused IT Help Desk to support our growing team. This role is responsible for providing day-to-day technical support to office and field staff across multiple locations, ensuring systems, devices, and software are operating efficiently to support our fast-paced restoration operations.

The ideal candidate is patient, organized, proactive, and enjoys troubleshooting technology issues while delivering excellent customer service.

Key Responsibilities

Provide frontline technical support to office and field employees for hardware, software, printers, mobile devices, and network issues

Set up and configure computers, monitors, phones, tablets, user accounts, and email access for recent hires

Manage Cell Phone plans and data usage, utilising Mirador

Troubleshoot Microsoft 365, Outlook, Teams, SharePoint, and other company software platforms

Support restoration specific software such as Xactimate, XactAnalysis, CRM systems,



and file management platforms

Maintain IT inventory including laptops, monitors, phones, and accessories

Respond to help desk tickets and prioritize requests in a timely manner

Support Wi‑Fi, internet connectivity, VPN access, and printer troubleshooting across multiple office locations

Manage software licenses user permissions, and access controls

Maintain cybersecurity best practices including password management, software updates, antivirus monitoring, and user education

Support employee onboarding and offboarding from an IT and systems access perspective

Document IT procedures, troubleshooting guides, system configurations, and operational workflows

Provide occasional after-hours support for urgent operational needs or emergency response needs

Manage phone system support, call routing, and on‑call scheduling updates

Identify opportunities to automate repetitive administrative and operational tasks

Collaborate with managers and leadership to evaluate and implement AI tools and technologies that improve operational efficiency

Assist leadership with technology planning, systems improvements, and ongoing operational efficiencies

Monitor and

Qualifications

Previous experience in an IT support, help desk, or technical support role preferred

Strong knowledge of Microsoft 365 and Windows operating systems

Experience supporting multiple office locations

Knowledge of restoration industry software such as Xactimate or XactAnalysis

Experience with VoIP phone systems

Basic cybersecurity knowledge

IT certifications such as CompTIA A+, Network+, or Microsoft certifications

Experience troubleshooting desktop, laptop, printer, and mobile device issues

Familiarity with networking basics, Wi‑Fi troubleshooting, and cloud‑based systems

Strong communication and customer service skills

Ability to explain technical concepts to non-technical users

Excellent organizational and time management skills

Ability to prioritize tasks in a fast-paced environment

Valid driver’s license and reliable transportation

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📌 IT Help Desk (British Columbia)
🏢 iicrc-careers
📍 British Columbia