Ensuring excellence in quality control, join Resolute Workforce Solutions as a Complaint Investigator in Mississauga, ON. Focus on customer complaints and regulatory adherence.
As a Complaint Investigator, a passion for quality and process improvement is essential. This position entails managing customer complaint investigations, ensuring compliance with regulatory standards, and updating procedures to foster improvement. Candidates should have a solid pharmaceutical background and be skilled in root cause analysis.
Key Responsibilities:
• Conduct thorough investigations into product complaints
• Track and manage complaints using Trackwise
• Collaborate to implement corrective actions
• Update quality procedures for constant enhancement
• Support client audits and regulatory reviews
Requirements:
• Bachelor's or Master's Degree in relevant scientific fields
• 5+ years of pharmaceutical manufacturing experience
• Skilled in Root Cause Analysis techniques
• Familiarity with Quality Agreements and reporting
• Proficient with Microsoft Office and Trackwise
Deliver high-quality solutions and investigations at Resolute Workforce Solutions in Mississauga.
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