Drive growth and customer satisfaction as Terminal's founding Customer Success Manager in Toronto. Take ownership of client activation, ensure timely delivery, and build a lasting success framework.

This senior role requires proven expertise in enterprise customer success within technical product companies. You will manage the activation process for Terminal’s enterprise clients, focusing on time-to-value, customer retention, and scalable success plans. Collaborate closely with the Strategic Account Manager and Customer Engineer to deliver results and foster long-term relationships.

Key Responsibilities:



• Drive time-to-value from contract to production certification • Manage customer activation and ensure real value is derived • Set a proactive communication cadence and status updates • Draft structured success plans for each account • Lead quarterly business reviews to validate expansion narratives

Requirements: • Experience in customer success at a technical company • Managed enterprise accounts within complex organizational structures • Robust understanding of data pipelines and operational friction • Excellent executive communication skills • High urgency in driving customer success and go-live

Elevate Terminal's customer engagement experience with a focus on retention and value creation in Toronto. #J-18808-Ljbffr

📌 Customer Success Manager at Terminal (Toronto)
🏢 Socket.dev
📍 Toronto