Become a key player in customer experience with MCI in Sydney, NS, as a Bilingual Customer Service Agent. Deliver high-quality service while assisting with inquiries for a range of esteemed brands.
MCI is expanding its team and seeking fluent bilingual agents for inbound customer service roles. This position emphasizes effective communication and problem-solving skills, supporting both commercial clients and public sector programs. You will handle inquiries, troubleshoot technical issues, and ensure customer satisfaction while following company protocols.
Key Responsibilities:
• Handle inbound and outbound calls professionally
• Resolution of customer issues using first-call strategies
• Document interactions accurately in CRM systems




• Research inquiries by coordinating with internal departments
• Stay current on training and program updates
Requirements:
• Minimum age of 18 years
• High school diploma or equivalent
• Robust verbal and written communication skills
• Basic proficiency in Microsoft Office Suite
• Ability to type 20+ words per minute
Utilize your bilingual communication skills and customer service expertise at MCI, talent spotting the solutions that matter most.
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📌 Bilingual Customer Service Agent at MCI (Sydney)
🏢 MCI
📍 Sydney