Join Specsavers as a Hybrid IT Support Analyst in Mississauga, ON. This role blends customer service and IT support, delivering solutions in person and remotely.

Starting fully in-person, you'll equate to both Tier 1 and Tier 2 support, addressing IT incidents for our retail and support office teams. This rewarding setting encourages collaboration while contributing meaningfully to various ongoing projects. Your efforts will be pivotal in ensuring seamless user experiences.

Key Responsibilities:
• Respond to support requests via phone, chat, and tickets
• Install and troubleshoot hardware and software issues
• Configure mobile devices and meeting room technology
• Support network and connectivity troubleshooting
• Create and enhance user documentation and KBs

Requirements:
• 1-2 years in desktop support, both remote and in-person
• Familiarity with Microsoft Windows and macOS environments
• Expertise in Microsoft 365 and Azure AD
• Skills in networking and mobile device management
• Strong interpersonal and problem-solving abilities

Make an impact in your IT career at Specsavers, enhancing user experience and IT efficiency.
#J-18808-Ljbffr

📌 Hybrid IT Support Analyst - Specsavers (Ontario)
🏢 Specsavers
📍 Ontario