Join ABB in Saint-Jean-sur-Richelieu, Quebec as a Customer Service Supervisor in a hybrid role dedicated to enhancing customer engagement. Drive team accountability and service efficiency in this pivotal position.

As a Customer Service Supervisor, you will empower your team by providing guidance and ensuring adherence to service level objectives. Your responsibilities include managing performance reviews, overseeing issue resolution, and collaborating with various departments to optimize customer service processes. This role is key in developing robust relationships and ensuring client satisfaction.

Key Responsibilities:
• Supervise daily service operations and team performance
• Implement training to meet identified needs
• Address escalated customer issues promptly




• Champion cross-department communication and partnerships
• Maintain accurate employee schedules and manage absences

Requirements:
• Bachelor’s degree in Business Administration or relevant experience
• At least five years in B2B and manufacturing environments
• Bilingual in French and English
• Proven leadership, analytical, and customer service skills
• Knowledge of Microsoft Office, Salesforce, and SAP is an asset

Contribute to ABB’s vibrant customer service culture and drive team success.
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📌 Customer Service Supervisor with ABB (Quebec City)
🏢 BlackBerry
📍 Quebec City