Elevate your career with IPG as a Client Services Manager. Lead a dedicated team to enhance customer satisfaction and drive revenue growth in this pivotal role.

As the Manager of Client Services, you will oversee operations, mentor team members, and implement effective strategies to improve client experiences. This role demands robust leadership and problem-solving abilities, as you manage complex inquiries, establish performance metrics, and streamline processes. Collaborating closely with Sales and Marketing will ensure alignment with organizational goals.

Key Responsibilities:
• Lead and mentor a team of customer service professionals
• Manage escalated customer inquiries with urgency
• Establish performance metrics and analyze data trends




• Build relationships with key clients for satisfaction
• Implement and optimize CRM technologies for workflow

Requirements:
• University Degree in Business or related field preferred
• 4-7 years in customer service management experience
• Proven track record in team leadership and results
• Strong organizational and time management skills
• Exceptional communication and interpersonal skills

Bring your leadership and customer insight to IPG, ensuring excellence in client services.
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📌 Client Services Manager at IPG (Nova Scotia)
🏢 Itape
📍 Nova Scotia