Join the City of Hamilton as a Utility Business Analyst focused on customer service. This role involves advanced data analysis, operational support, and enhancing service efficiency.

As part of an inclusive team, you will report to the Manager of Utility Billing. Your key duties will include analyzing trends in customer service and billing, investigating service issues, and leading user acceptance testing for system changes. You’ll engage with stakeholders to ensure operational readiness and support continuous improvement initiatives.

Key Responsibilities:
• Provide analytical support to customer service and billing operations
• Investigate escalated billing and service issues using data
• Lead user acceptance testing (UAT) for system enhancements




• Monitor service performance indicators and trends
• Collaborate with teams to resolve complex service issues

Requirements:
• Degree in Business, IT, or related field
• Experience in customer service operations preferred
• Robust analytical and problem-solving skills
• Ability to communicate effectively, both written and orally
• Proficient in Word, Excel, PowerPoint, and Outlook

Elevate your analytical career while enhancing customer service in Hamilton's vibrant community.
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📌 Utility Business Analyst in Hamilton (Ontario)
🏢 Jobless
📍 Ontario