Become a pivotal part of DWF's Technology Group as a Technology Support Specialist, providing essential IT assistance globally. Help improve technology services while resolving technical issues for the organization.

As a specialist, your role encompasses resolving service requests, managing onboarding processes, and supporting various technology projects. You will work closely with the IT team to enhance service reliability and provide guidance on tools like Microsoft Teams and Copilot. Strong foundational technical skills are crucial to deliver excellent support in a diverse environment.

Key Responsibilities:
• Resolve incidents and service requests per service standards
• Offer skilled support in the Tech Bar
• Triage Service Desk overflow calls effectively




• Diagnose issues to enhance service reliability
• Administer Microsoft 365 tools and applications

Requirements:
• Background in IT support within a professional services environment
• Excellent communication and customer service orientation
• Adaptability and willingness to learn new technologies
• Strong team collaboration skills
• Ability to work across various locations as needed

Contribute to improving IT experiences at DWF while growing your technical expertise.
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📌 Professional IT Support at DWF (Alberta)
🏢 DWF Law
📍 Alberta