Company
Finning Canada

Number of Openings
1

Worker Type
Permanent

Position Overview
As a Technical Service Representative you will primarily be responsible for supporting customer machine fleet health and optimization objectives, retaining good customer relationships, and improving the operation and maintenance of mining equipment to Caterpillar OEM standards and specifications. In addition, the position is responsible for attending scheduled customer visits, aiding in resolving customer complaints and concerns, and forecasting/supporting future customer requirements.

This is a great opportunity to join a dynamic team with broad business exposure and great potential for career growth. So if you have an interest in the operation, maintenance, and repair execution of large mining equipment, we want to hear from you!

This is a Continuous 14 x 14 Shift located at Mildred Lake

Job Description

Work towards minimizing equipment downtime and maintain production requirements as scheduled

Send technical analysis to the customers, and provide the customer with recommended service and repair options

Based on the technical audit of the machine and analysis report, the TSR will make recommendations to the customer on what components will need to be replaced

Must develop and maintain open lines of communication with all supportive internal and external departments

Ensure analysis, maintenance and repair recommendations are provided to appropriate groups in a timely manner

Rapid escalation to the appropriate individuals and/ or groups of any machine down situations

Accountable for building and maintaining a reporting database of all equipment technical issues

Technical support for commercial and operations team to provide value based insights in support of customer objectives





Part of a dynamic and supportive team structure that’s responsible for aiding in repair execution effectiveness and establishment of best practices recommendations

Qualifications

Journeyperson Red Seal Heavy Equipment Technician with mechanical experience/aptitude

Minimum 5 years’ experience in a customer service role

Strong communication skills including verbal and written

Solid organizational, problem solving and time management skills

Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment

A high attention to detail

Ability to work well under pressure

Self-starter and ability to work in a team environment as well as independently

Valid drivers abstract

Solid experience and technical background with Caterpillar Mining products

Drivers Abstract:
This offer is contingent on a satisfactory review of your driver's abstract. This can be obtained at any local registry branch and the cost of this document will be your responsibility. You are required to maintain a valid driver's license at all times and agree to provide an annual driver's abstract. If at any time your driver's license is revoked or restricted, you are required to immediately inform the Company

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal chance employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

#J-18808-Ljbffr

📌 Technical Service Representative - Mildred Lake (Alberta)
🏢 Finning
📍 Alberta