Residential HVAC/R Technical SupportSpecialist
Atlantic Canada or Ontario | Full-Time, Permanent | Residential & Light Commercial HVAC/R
ABOUT THE ROLE Are you an experienced residentialHVAC/R technician who thrives on solving complex problems in home comfort andlight commercial systems? Kerr Controls is looking for a sharp,customer-focused Residential Technical Support Specialist to be a trusted resourcefor our customers and field teams across Atlantic Canada and Ontario.
In this role, you'll draw on yourhands-on experience with residential and light commercial systems — from ductedand ductless heat pumps and mini-splits to high-efficiency gas and oilfurnaces, HRVs, ERVs, and residential refrigeration. You'll provide experttechnical support, conduct training, and help our customers get the most out ofKerr's residential and light commercial product lines.
KEY RESPONSIBILITIES Provide post-salestechnical support via phone, email, and onsite visits for residential and lightcommercial HVAC/R systems
Troubleshoot a wide rangeof residential and light commercial equipment — including heat pumps (ducted& ductless), mini-splits, high-efficiency gas and oil furnaces, HRVs, ERVs,and residential refrigeration
Lead technical trainingsessions for customers and internal staff, tailored to residential and lightcommercial audiences
Manage a high volume ofinbound calls through Kerr's Technical Support Line with professionalism andefficiency
Conduct onsite assessmentsand equipment evaluations across your territory as needed
Collaborate with thewarranty department to evaluate and process warranty claims in accordance withKerr's policies
Maintain clear,professional communication with customers and manufacturer partners
Prepare detailed reports ontechnical issues, root causes, and recommended solutions
Travel within yourdesignated region (Atlantic Canada or Ontario), with occasional national andinternational travel for manufacturer training
WHAT YOU BRING Experience & Credentials Completion of an HVAC/RTechnical program,



with 5–10 years of hands-on field experience
Demonstrated experience inresidential and light commercial HVAC/R service and installation
Solid understanding ofresidential and light commercial systems: heat pumps (ducted & ductless),mini-splits, gas/oil furnaces, HRVs, ERVs, and residential refrigeration
Valid driver's license andclean driving record
Skills & Attributes Physically able to work onladders and in confined spaces (crawlspaces, attics) in varying weatherconditions for extended periods
Strong diagnostic skills —able to interpret wiring diagrams, refrigerant circuit schematics, andmanufacturer documentation
Excellent verbal andwritten communication skills; confident presenting to large groups
Skilled at conflictresolution and de-escalating difficult customer situations
Strong organizationalskills with the ability to manage multiple priorities in a fast-pacedenvironment
Proficiency with MicrosoftOffice (Outlook, Word, Excel)
Professional demeanour withthe ability to stay calm under pressure
Bilingual (French/English)considered a strong asset
WHAT WE OFFER Competitive compensationpackage based on your experience and qualifications
Comprehensive health,dental, and vision benefits
Additional life insuranceand disability coverage options
Paid vacation time
Company-matched RetirementSavings Plan (RPP)
Confidential Employee &Family; Assistance Program (EFAP)
Employee Referral Program
Access to ongoingmanufacturer training — nationally and internationally
ABOUT KERR CONTROLS Kerr Controls Ltd. is a leadingdistributor of Heating, Ventilation, Air Conditioning, Refrigeration Equipmentand Supplies across Canada. We are proud to be an equal chance employercommitted to fostering an inclusive and diverse workplace. We value the uniqueperspectives and contributions of all individuals, regardless of race, gender,age, religion, disability, or any other characteristic protected by law.
We appreciate the interest of all applicants; however, onlythose selected for an interview will be contacted. Thank you for considering acareer with Kerr Controls.

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📌 Residential HVAC/R Technical Support Specialist (Nova Scotia)
🏢 Kerr Controls
📍 Nova Scotia