Join Aviva as a Care Specialist Level 1, responsible for managing healthcare claims in Alberta’s Care First programs. This role focuses on providing customer support from claim reporting to resolution.

As a foundational position at Aviva, you'll coordinate treatment plans and guide recovery for injured customers. With a strong emphasis on communication and empathy, you'll work closely with customers, healthcare providers, and internal teams, ensuring accurate and timely decisions. This role demands proficient case management skills to streamline recovery while adhering to compliance standards.

Key Responsibilities:
• Assess coverage and entitlement according to policy
• Gather medical information to support claim decisions




• Develop coordinated care and recovery plans
• Communicate empathetically with stakeholders
• Manage vendors to maintain quality standards

Requirements:
• 2+ years in healthcare or auto accident claims
• Case management experience preferred
• CIP designation is an asset
• Degree in Social Sciences or Rehabilitation is beneficial
• Solid communication and active listening abilities

Leverage your claims expertise and customer care skills to facilitate positive recovery experiences with Aviva.
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📌 Aviva Care Specialist in Healthcare Claims (Alberta)
🏢 Aviva
📍 Alberta