The Ontario Restaurant Hotel & Motel Association (ORHMA) is dedicated to fostering a thriving hospitality industry across Ontario. We champion excellence and innovation within the sector, recognizing that exceptional guest experiences are at the heart of our mission. We are seeking a dedicated Guest Service Agent to be the welcoming face of our hotels, playing a pivotal role in ensuring every guest feels valued and their stay is seamless and memorable.

Key Responsibilities:

- Ensure a smooth and welcoming guest journey by efficiently managing check-in and check-out processes, including accurate guest registration, room assignment, and secure key coding.
- Elevate guest satisfaction by proactively addressing inquiries, skillfully resolving issues, and handling complaints with a friendly and efficient approach to ensure positive outcomes.
- Maximize hotel occupancy and promote services by utilizing up-selling techniques and demonstrating comprehensive knowledge of room categories, rates, packages, and local attractions.
- Accurately process all guest transactions, including handling various forms of payment, credit/debit cards, and gift certificates, maintaining financial integrity.
- Maintain operational excellence and safety by adhering to emergency and life safety procedures,



following all key control protocols, and consistently upholding the highest service standards.
- Foster collaborative relationships with the General Manager, Duty Managers, Room Attendants, and Maintenance Workers to ensure cohesive and outstanding guest service.
- Receive, input, and accurately relay messages to guests, ensuring timely and effective communication.

Requirements & Qualifications:

- Demonstrated ability to interact with guests in a friendly, courteous, and helpful manner.
- Proven capability to efficiently manage registration and payment processes, including handling cash and various transaction types.
- Solid problem-solving skills to effectively resolve guest complaints and negotiate satisfactory solutions.
- Excellent communication and interpersonal skills, with a passion for delivering outstanding service.
- A proactive approach to understanding and promoting hotel services, facilities, and local area knowledge.
- Ability to work effectively as part of a team and adapt to changing operational needs.
- Commitment to maintaining a professional appearance and adhering to attendance standards.

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📌 Guest Service Agent: Deliver Exceptional Hotel Experiences (Leamington)
🏢 Owen Sound
📍 Leamington