Client Scheduling Coordinator

Join our dynamic team as a Client Scheduling Coordinator and be the vital link between patients, families, and healthcare providers.

Responsibilities

- Professionally engage with patients, families, staff, and funder organizations.
- Quickly handle funder referrals and updates in the EMR (Procura).
- Collaborate with Supervisors, field employees and patients to assess service needs.
- Assign care providers based on client needs, geographic area, staff skill‑set and availability.
- Ensure consistent caregiver assignments and service delivery.
- Keep patients and staff informed of initial and ongoing schedules.
- Optimize staff schedules to meet their availability and client care needs.
- Maintain accurate records in the EMR.
- Address patient concerns promptly and follow escalation pathways.

Benefits

- Immediate impact—make a real difference in the lives of employees, patients and their families.
- Competitive salary commensurate with experience.
- Comprehensive health, dental and vision insurance for you and your family.
- Competitive paid time off to ensure work‑life balance.
- Employer‑contributed retirement savings plan.
- Collaborative and supportive team environment.
- Opportunities for professional development and career growth.

Shifts

Shifts are scheduled from 1:30p.m. to 9:30p.m., with employees participating in a rotating weekend schedule. Weekend shift hours may vary based on operational requirements, and candidates must be flexible in accommodating changing scheduling needs.

Education

- Secondary School Diploma.
- Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

Experience & Abilities

- Minimum of two years related customer‑service experience,



preferably in healthcare.
- Proven customer‑service skills, preferably in a high‑paced environment.
- Strong ability to communicate effectively, both written and orally, in English.
- Ability to handle issues and problem‑solve with tact and diplomacy.
- Excellent computer skills (Windows, Microsoft Office, internet, EMR).
- Ability to prioritize and handle multiple demands in a fast‑paced environment.
- Proven organizational and teamwork skills; able to work independently and prioritize workload.
- Positive work and attendance performance essential.
- Strong interpersonal skills, including demonstrated ability to build rapport and connections.
- Advanced competency in keyboarding and scheduling software with a willingness to learn.
- French language proficiency considered an asset and required for all Quebec locations.

At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high‑quality and protected environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses.

We uphold our Equity, Diversity, and Inclusion standards and foster an inclusive and accessible workplace in compliance with all provincial and territorial Human Rights and accessibility legislation. Candidates are encouraged to share any accommodation needs they may have.

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📌 Client Service Coordinator (Belleville)
🏢 Bayshore HealthCare
📍 Belleville