Join Telecon as a hybrid IT Operations & Service Delivery Director and transform our enterprise technology landscape. Your leadership will enhance operations and drive key technology initiatives.

This full time role reports to the Vice President – Shared Services and is central to aligning IT with business goals. You'll engage in modernizing IT infrastructure and ensuring efficient service delivery while managing multiple sub-functions and direct reports. Engage stakeholders effectively to reinforce alignment between business demands and technology initiatives.

Key Responsibilities: • Execute IT strategy matching business needs and risk posture • Supervise infrastructure, cloud, and cybersecurity services • Track and enhance KPIs,



SLAs for consistent performance • Oversee major IT projects and vendor relationships • Strengthen operational practices for reliability and efficiency

Requirements: • Bachelor's in IT or related field • Over 10 years in IT operations and service delivery • Bilingual (French/English) preferred • Expertise in IT infrastructure and cloud services • Proven leadership in governance and vendor management

Drive Telecon’s IT service excellence and operational success in this impactful leadership role. #J-18808-Ljbffr

📌 Hybrid IT Operations Director at Telecon (Vaughan)
🏢 Telecon
📍 Vaughan