The Senior IT Project Manager role offers the opportunity to lead strategic technology initiatives supporting Manulife’s Legal, Compliance, Audit, and Government Relations functions. You will drive digital transformation, automation, and process improvement projects that enhance operational efficiency and strengthen risk management. Working with global business and technology partners, you will deliver high-impact programs with visibility to senior leadership. This is an excellent opportunity to lead enterprise-wide initiatives and create measurable business value in highly regulated environment.
Position Responsibilities Own full project lifecycle including initiation, planning, execution, monitoring, and closure using best-practice methodologies
Lead initiatives focused on digitization, automation, process improvement, and cost optimization
Partner with business stakeholders to define scope, requirements, and implementation strategies
Develop business cases and cost-benefit analyses to support project initiatives
Manage scope, schedule, budget, risks, issues, and dependencies to ensure successful delivery
Provide clear, consistent communication to stakeholders, sponsors, and senior leadership
Lead and coordinate cross-functional teams (engineering, architecture, compliance, QA, business)
Translate business requirements into actionable delivery plans and manage stakeholder expectations
Oversee vendor relationships, including contract negotiation and compliance
Support execution of organizational and divisional strategies
Conduct post-implementation reviews and continuous improvement assessments
Stay current with industry trends, tools, and best practices
Required Qualifications Bachelor’s degree in computer science, Engineering, or related field and equivalent business experience
10+ years of experience managing complex, cross-functional technology projects
5–7 years of experience within financial services or other regulated environments
Hands-on experience with project management tools (e.g., Jira, Confluence, MS Project/Planner, Power BI)
PMP (or equivalent) certification with strong knowledge of PMBOK
Proficiency in and Agile/Scrum methodologies, Waterfall delivery, SDLC, and software implementation best practices
Preferred Qualifications Proven experience managing initiatives within Legal, Compliance, Government, or Audit domains
Strong financial acumen (business case development, forecasting, variance analysis)
Experience with risk management, governance, and compliance frameworks
Vendor management and contract negotiation experience
Exposure to AI use cases and integrating compliance and audit considerations into technology solutions
Strong leadership, communication,



and stakeholder management skills
When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy.
About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work workplace that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy- related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Referenced Salary Location Toronto, Ontario. Working Arrangement Hybrid. Salary range is expected to be between $113,000.00 CAD - $163,000.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience,



and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.
Benefits Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.
Compliance and Personal Data We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Our Mission and Culture We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.
Recent Awards 2024 Gallup Exceptional Workplace Award Winner
Manulife Named one of Forbes World’s Best Employers 2023
Best Companies to Work for in Asia 2023
We’ve been recognized as one of Canada’s Top 100 Employers (2024)
Manulife included in Bloomberg’s 2023 Gender-Equality Index
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Our Ambition Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.

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📌 Senior IT Project Manager (Ontario)
🏢 Manulife Insurance Malaysia
📍 Ontario