Brandt is currently seeking a Service Manager for our Mount Pearl Construction and Forestry location.

Duties & Responsibilities Include But Not Limited To

Manage service workflow to ensure work is planned, scheduled, and completed on time and within quoted costs.

Build and maintain robust relationships with customers and internal teams to support effective service delivery.

Ensure quality service execution in the shop, field, and resident locations in line with company standards.

Prepare accurate quotes, oversee work orders, and ensure timely job closure and billing.

Work directly with customers to diagnose issues, resolve complaints, and support equipment uptime.

Coordinate with parts and sales to ensure parts availability and minimize service downtime.

Ensure compliance with safety, quality, warranty, and reporting standards.

Maintain clean, safe facilities and equipment to Brandt standards.

Collaborate with corporate product support teams to improve service effectiveness and profitability.

Develop and manage the annual service department budget.

Monitor monthly performance metrics including revenue, margins, expenses, productivity, and KPIs.

Manage warranty claims, PIPs, and credits to maximize recovery.

Monitor and close Work in Progress (WIP) to ensure accurate financial reporting.

Ensure timely, accurate documentation of all service-related financial activity.

Utilize vendor systems to manage customer, service, and financial data.

Lead service personnel in accordance with company policies and procedures.





Ensure all work is performed safely and in compliance with occupational health and safety standards.

Recruit, train, and retain qualified service employees in collaboration with Branch Management and HR.

Ensure technicians maintain required training and manufacturer certifications.

Conduct performance reviews and support employee development and accountability.

Lead performance management initiatives to support team and departmental success.

Other duties as assigned.

Qualifications/Requirements

5-7 years’ progressive combined in experience in service, management, and business.

Knowledge and skill in the operation of a heavy equipment dealership.

Ability to organize work, set priorities, and achieve work related objectives and goals.

Ability to lead teams effectively.

Ability to travel to customer worksites, and as required, operate and work on or around heavy equipment.

Strong customer service orientation, exercising sound judgement when dealing with customers.

Ability to communicate effectively and professionally with customers, employees, and branch personnel at all levels.

Possess confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently.

Self-motivated to learn and stay current in the industry.

Proficient in the use of work-related desktop applications.

Journeyperson Heavy Equipment Technician Certification considered an asset.

Governmental “Blue Seal” certification in Service Management or other management training considered an asset.

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📌 Service Manager (Newfoundland and Labrador)
🏢 Brandt Group of Companies
📍 Newfoundland and Labrador