Lead the Minnesota IT Services as the Director of the Enterprise Service Desk. This role focuses on shaping strategy and improving customer experience for 50,000 users through cutting-edge solutions.

The Director position at Minnesota IT Services requires an experienced technological leader to oversee a major service organization. With responsibilities including the modernization of support services, workforce development, and the implementation of automation and AI, this role impacts enterprise technology support across the state of Minnesota. The successful candidate will ensure quality service delivery while partnering with various agencies and utilizing operational analytics for continuous improvement.

Key Responsibilities:
• Establish strategic direction for the Enterprise Service Desk




• Lead modernization initiatives across technology support
• Oversee a 24x7x365 support organization
• Implement automation and digital service capabilities
• Foster a high-performing team culture and development

Requirements:
• Minimum six years in enterprise technology services
• Three years of supervisory experience
• Proven experience in customer experience strategies
• Ability to use performance data for organizational improvement
• Solid communication skills for all stakeholder levels

Shape the future of enterprise technology services in Minnesota with a focus on innovation and exceptional user experiences.
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📌 Director of Enterprise Service Desk (New Brunswick)
🏢 Minnesota Direct Care and Treatment
📍 New Brunswick