Drive patient experience transformation as a Senior Manager for Process Mapping and Improvement at SGH ONE. Lead strategic initiatives in a healthcare setting to enhance service delivery.

In this senior management role, you will oversee process optimization and stakeholder partnership development within SGH ONE. You will focus on strategic roadmaps that elevate patient satisfaction while managing organizational change effectively. Expect to utilize your extensive experience in healthcare operations to implement sustainable improvements and foster senior leadership collaboration.

Key Responsibilities:
• Lead process mapping and improvement initiatives
• Develop and maintain senior stakeholder partnerships




• Manage change management efforts across departments
• Oversee programme budgets and resource allocation
• Establish KPIs and dashboards for performance monitoring

Requirements:
• Bachelor’s degree in relevant field
• 8-10 years in healthcare operations or related areas
• Proven stakeholder engagement experience
• Knowledge of Lean, Six Sigma methodologies
• Proficiency in data visualization and analysis tools

Utilize your strategic leadership skills to enhance the patient experience at SGH ONE.
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📌 Senior Process Improvement Manager at SGH ONE (Nova Scotia)
🏢 Singapore General Hospital
📍 Nova Scotia