Join Citi as a Pega & AI Apps Support Manager, spearheading production support while ensuring system stability and continuity. Play a key role in managing teams, budgets, and stakeholder relationships.

This managerial position requires senior-level experience alongside a thorough understanding of technical contributions affecting business operations. Lead a diverse team focused on incident management and improve operational efficiencies, while utilizing observability tools like Splunk and Grafana. Your expertise in Python or Java will aid in developing tools that enhance platform observability and minimize manual work.

Key Responsibilities:
• Ensure stability for Pega and AI platforms
• Own incident management and post-incident analysis




• Evaluate risk and security vulnerabilities
• Guide teams on application support best practices
• Influence senior leadership on technology strategies

Requirements:
• Minimum 10 years’ experience in apps support
• Advanced people management skills
• Proven results in IT service improvement
• Capacity planning knowledge advantageous
• Exceptional written and verbal communication

Leverage your management skills while enhancing Pega and AI services within Citi.
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📌 Citi Pega & AI Apps Support Manager (Ontario)
🏢 Citi
📍 Ontario