Drive growth and customer satisfaction as Terminal's founding Customer Success Manager in Toronto. Take ownership of client activation, ensure timely delivery, and build a lasting success framework.
This senior role requires proven expertise in enterprise customer success within technical product companies. You will manage the activation process for Terminal’s enterprise clients, focusing on time-to-value, customer retention, and scalable success plans. Collaborate closely with the Strategic Account Manager and Customer Engineer to deliver results and foster long-term relationships.
Key Responsibilities:
• Drive time-to-value from contract to production certification
• Manage customer activation and ensure real value is derived
• Set a proactive communication cadence and status updates
• Draft structured success plans for each account
• Lead quarterly business reviews to validate expansion narratives
Requirements:
• Experience in customer success at a technical company
• Managed enterprise accounts within complex organizational structures
• Solid understanding of data pipelines and operational friction
• Excellent executive communication skills
• High urgency in driving customer success and go-live
Elevate Terminal's customer engagement experience with a focus on retention and value creation in Toronto.
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