Become a Lead Service Manager at Dodds Garage Doors in Toronto, ON, where exceptional leadership drives team success and customer engagement. Focus on empowering your team through proven processes and active collaboration.

In this role, you will manage a dynamic service team, overseeing operations and providing essential support for technicians and office staff alike. Your leadership will guide daily operations, from onboarding new hires to maintaining safety standards and addressing customer concerns. Each day begins with assessing schedules and roadblocks to streamline services.

Key Responsibilities:
• Facilitate collaboration among dispatch and technical teams
• Ensure technician compliance with operational processes
• Assist field technicians by answering queries promptly
• Manage specialized parts orders for complex jobs




• Conduct training and development for staff at all levels
• Uphold health and safety protocols within the team
• Provide critical administrative support including reviews
• Address escalated customer service issues effectively

Requirements:
• Solid leadership and team development skills
• Experience in a trades-related environment advantageous
• Must possess a proactive and positive attitude
• Commitment to improving team performance and skills
• Detail-oriented with strong organizational capabilities

Lead your team to success at Dodds Garage Doors while enhancing operational excellence and customer satisfaction.
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📌 Lead Service Manager at Dodds Garage Doors (Ontario)
🏢 Dodds-Garage-Door-Systems-1
📍 Ontario