Elevate your career in technology with Enbridge as an IT End User Services Advisor. Ensure optimal end-user support and continuous service improvement in this full time office-based role.
In this pivotal role, you will oversee support services and liaise between business partners and IT teams. Your expertise in troubleshooting and process improvement will be essential for demanding workflows in a medium to large enterprise. Collaborating with various stakeholders, you will prioritize and convert business demands into actionable work packages while enhancing the user experience.
Key Responsibilities:
• Act as the liaison for business partners and IT teams
• Analyze support processes to implement improvements




• Evaluate and prioritize business demands effectively
• Define business requirements and acceptance criteria
• Coordinate user acceptance testing and deployment
Requirements:
• Post-secondary degree in IT or related field
• 4+ years of end-user support experience
• Experience in process improvements and service delivery
• Strong communication and relationship management skills
• Ability to manage multiple competing priorities
Drive technology solutions and shape user support at Enbridge.
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📌 IT End User Services Advisor at Enbridge (Calgary)
🏢 Oil Authority
📍 Calgary