Lead and inspire your team as a Customer Service Team Lead at IntouchCX. You'll ensure quality service and foster employee growth in a vibrant environment.
As a Team Lead (Supervisor) at IntouchCX, your mission is to drive outstanding customer interactions through effective management of Customer Service Representatives (CSRs). You will deliver training, promote engagement, and ensure KPIs are met. This role demands a critical understanding of partner brands and the ability to optimize performance through coaching and support.
Key Responsibilities:
• Supervise and manage a team of CSRs
• Provide ongoing training and professional development
• Analyze reports to enhance operational performance
• Develop solutions for underperforming areas
• Motivate teams with coaching and incentives
Requirements:
• High school diploma or equivalent
• 1-2 years in contact center roles
• Experience in a supervisory position
• Knowledge of Google Suite is an asset
• Solid time management and organizational skills
Become a pivotal part of IntouchCX's success by leading a dedicated team focused on exceptional customer care.
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📌 Customer Service Team Lead Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg