Elevate your tech support career as an IT Helpdesk Analyst at Running Room in Edmonton, Alberta. This full time role requires flexibility and strong organizational skills to manage diverse IT responsibilities.
As a key member of the internal IT support team, you will engage with various IT infrastructure components, facilitating effective problem-solving across desktops, servers, and networks. Your role as the first contact for technical issues means you'll need to maintain ownership of tickets while delivering reliable support to customers and employees alike.
Key Responsibilities:
• Serve as first contact for technical issues via multiple channels
• Escalate issues while maintaining ownership of the resolution process
• Perform local and remote troubleshooting at retail stores




• Support and maintain IT infrastructure including Windows servers
• Document solutions and utilize a knowledge base for unique challenges
Requirements:
• One or more years as an IT helpdesk analyst
• Experience with Microsoft 365 administration
• Strong skills in PC and Mac hardware troubleshooting
• Familiarity with ticketing systems and knowledge base management
• Degree/diploma in network or system administration
Bring your skills in technical support and problem resolution to enhance the IT experience at Running Room.
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📌 IT Helpdesk Analyst at Running Room (Edmonton)
🏢 Running Room
📍 Edmonton