Lead Klipboard's customer support team in Ontario, Canada, ensuring outstanding service and client satisfaction. This fully office-based role focuses on enhancing support processes and empowering your team.

As a Customer Support Team Lead, you will supervise and mentor Customer Support Representatives, set performance goals, and monitor key performance indicators. Your leadership will foster a customer-centric culture, address escalations efficiently, and maintain close coordination with finance teams for payment resolutions.

Key Responsibilities:
• Supervise and mentor a team of Customer Support Representatives
• Monitor performance metrics and provide feedback
• Conduct training to enhance service skills




• Foster a positive team setting focused on customer satisfaction
• Resolve financial queries and coordinate with the UK finance team

Requirements:
• Bachelor’s degree in business or communications preferred
• 3+ years of customer service experience
• 1-2 years in a supervisory role required
• Experience in SaaS environments is essential
• Proficiency with CRM tools like Salesforce

Be a key figure in delivering exceptional customer service while developing your team's skills and capabilities at Klipboard.
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📌 Customer Support Team Lead Ontario
🏢 KERRIDGE COMMERCIAL SYSTEMS
📍 Ontario